Robert Allen Owner and Principal at Winning Edge Gaming Solutions
Over 30 years of experience in slot operations management in corporate and Native American gaming environments. Consistently successful track record in managing, overseeing and guiding large-scale and multi-property slot operations located in highly competitive and mature gaming markets. Proven ability to drive sustained superior slot financial performance through effective analysis, management, and aggressive optimization of gaming machine mix.
Detailed and extensive knowledge of the full range of slot products. Skilled in developing effective slot floor layouts; overall slot mix including product selection, denomination and type mix, placement and merchandising of product. Skilled in shaping effective strategy with respect to positioning and properly managing slot hold percentage.
Extensive experience in effectively managing large-scale slot signage projects – encompassing the full range of development through successful installation.
Comprehensive knowledge of slot-related internal controls and gaming regulations.
Comprehensive and detailed knowledge of all facets of slot guest service and slot floor operations. Steadfast in focus on effectively managing all components impacting the slot player experience – with the goal of achieving and sustaining superior levels of customer loyalty.
Consistent oversight and focus to ensure that slot operations are guided in all regards in accordance with the brand.
Up-to-date experience with gaming system conversion within a multi-property gaming organization.
Superior ability in developing and managing productive partnership-minded relationships with gaming vendors, fostering trust and mutual support. The ultimate goal being to maximize revenue potential of all products as well as achieving competitive advantage.